Privacy Policy

1. Introduction

Two Trees Cleaning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

By using our services or website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a cleaning service quote or book an appointment
• Contact us via phone, email, text message, or contact forms
• Subscribe to our newsletter or marketing communications
• Create an account on our website
• Provide access instructions for your property

Types of Information Collected

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, access codes, special instructions, property size, number of rooms
• Service Information: Service type requested, scheduling preferences, special cleaning requirements
• Payment Information: Billing address, payment method (processed securely through third-party payment processors)
• Communication Records: Records of your communications with us, including emails, text messages, and phone calls
• SMS/Text Messaging Data: Phone numbers for SMS communications, SMS consent records, opt-in/opt-out preferences, SMS delivery status, and interaction timestamps

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze website traffic

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, schedule, and perform cleaning services at your property
• Communication: To respond to inquiries, send appointment confirmations, and provide customer support
• SMS Communications: To send appointment reminders, service confirmations, and booking updates via text message (with your consent)
• Payment Processing: To process payments and send invoices and receipts
• Service Improvement: To understand customer needs and improve our services
• Marketing: To send promotional materials, special offers, and newsletters via email and SMS (you may opt out at any time)
• Legal Compliance: To comply with legal obligations including TCPA and A2P 10DLC requirements
• Safety and Security: To maintain the safety and security of our services, customers, and employees
• Website Analytics: To analyze website usage and improve user experience

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software, email services, SMS service providers). These providers are bound by confidentiality agreements.
• SMS Service Providers: With third-party SMS service providers to deliver text messages, including appointment reminders, service confirmations, and marketing messages (with your consent)
• Mobile Carriers: Your mobile carrier and related service providers for the purpose of delivering SMS messages to your device
• Cleaning Team: With our employees and cleaning team members who need access to your information to perform services at your property
• Legal Requirements: When required by law, court order, or legal process, or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or transfer of company assets
• With Your Consent: When you have given us explicit permission to share information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and encrypted databases
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection and confidentiality
• Background checks for all cleaning team members

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Privacy Rights

California Residents (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

• Right to Know: Request disclosure of the personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information (subject to certain exceptions)
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights

General Privacy Rights

All users have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to show relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Third-Party Services

Our website and services may integrate with third-party services that have their own privacy policies:

• Google Analytics: For website analytics and traffic analysis
• Payment Processors: For secure payment processing (we do not store credit card information)
• Social Media Platforms: Links to our social media profiles (Instagram, Facebook)
• Email Services: For sending newsletters and communications
• Booking Systems: For online appointment scheduling

We encourage you to review the privacy policies of these third-party services.

9. Children's Privacy (COPPA Compliance)

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately, and we will delete such information.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide services to you
• Comply with legal obligations (e.g., tax records, business records)
• Resolve disputes and enforce our agreements
• Maintain business records and customer history

When information is no longer needed, we securely delete or anonymize it. Inactive customer accounts may be deleted after a reasonable period of inactivity.

11. Email Communications

In compliance with the CAN-SPAM Act, all marketing emails from us will:

• Clearly identify the sender (Two Trees Cleaning)
• Include our physical business address
• Provide a clear and easy way to unsubscribe
• Honor opt-out requests promptly (within 10 business days)
• Not use deceptive subject lines or misleading information

You may opt out of marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting us directly. Note that you will still receive transactional emails related to your service appointments.

11.5. SMS/Text Messaging Communications

SMS Program Overview

Two Trees Cleaning offers SMS/text messaging services to provide you with appointment reminders, service confirmations, booking updates, and promotional offers. By providing your mobile phone number and opting in to receive text messages, you consent to receive automated text messages from Two Trees Cleaning at the phone number provided.

Consent to Receive SMS Messages

By opting in to receive text messages from Two Trees Cleaning:

• You expressly consent to receive recurring automated promotional and transactional text messages (e.g., appointment reminders, service confirmations, special offers, cleaning tips) from Two Trees Cleaning at the mobile number you provided
• Consent is not a condition of purchase or booking our cleaning services
• You certify that you are the authorized user of the mobile phone number you provide
• You agree to notify us immediately if you change your mobile phone number
• Message and data rates may apply from your mobile carrier

Message Frequency and Costs

• Message Frequency: Message frequency varies. You may receive approximately 2-8 messages per month, depending on your service schedule and promotional campaigns. Some months may have more or fewer messages.
• Standard Rates: Message and data rates may apply. Standard carrier messaging rates will apply to all SMS messages sent and received. Check with your mobile carrier for details about your messaging plan.
• No Additional Fees: Two Trees Cleaning does not charge any fees for text messages, but your carrier's standard rates apply

How to Opt Out (STOP)

You may opt out of receiving text messages from Two Trees Cleaning at any time:

• Text STOP: Reply with "STOP", "UNSUBSCRIBE", "CANCEL", "END", or "QUIT" to any text message from us to immediately opt out
• Opt-Out Confirmation: After texting STOP, you will receive one final confirmation message that you have been unsubscribed
• Immediate Processing: Your opt-out request will be processed immediately, and you will stop receiving messages within a few minutes
• Contact Us: You may also opt out by contacting us at (805) 436-5868 or hello@twotreescleaning.com
• Important Note: Opting out of marketing messages does not opt you out of critical service-related messages such as appointment confirmations or cancellations for services you have already scheduled

How to Get Help (HELP)

For help with our SMS program:

• Text HELP: Reply with "HELP" or "INFO" to any text message from us to receive assistance information
• Contact Support: Call us at (805) 436-5868 (Monday-Friday, 8am-6pm PT) or email hello@twotreescleaning.com
• Technical Support: For issues with receiving messages, contact your mobile carrier

Phone Number Data Usage and Privacy

Your mobile phone number and SMS data are protected:

• We will never sell, rent, or share your mobile phone number with third parties for their marketing purposes
• Your phone number is used solely for the purposes you consented to (service communications and promotional messages from Two Trees Cleaning)
• We store your phone number securely and retain opt-in/opt-out records as required by law
• We comply with all applicable privacy laws including TCPA, CTIA guidelines, and carrier requirements

Third-Party SMS Service Providers

Two Trees Cleaning uses third-party SMS service providers to deliver text messages to you. These providers are bound by strict confidentiality agreements and are only permitted to use your information for the purpose of delivering our messages. We do not allow these providers to use your phone number for any other purpose.

TCPA Compliance

Two Trees Cleaning complies with the Telephone Consumer Protection Act (TCPA) and related regulations:

• We only send text messages to numbers that have provided express written consent
• We maintain records of all opt-ins and opt-outs
• We honor opt-out requests immediately and maintain an internal Do Not Text list
• Our messages may be sent using automated telephone dialing systems
• We comply with all federal and state regulations governing text message marketing

Supported Carriers

Our SMS program is supported by major U.S. carriers including: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, Cricket Wireless, MetroPCS, U.S. Cellular, Virgin Mobile, and other major carriers. If you experience any issues with message delivery, please contact your carrier or contact us for assistance.

Service Limitations and Disclaimers

• Carrier Limitations: Message delivery is subject to carrier network availability and may be affected by factors beyond our control
• Delivery Timing: While we strive for timely delivery, message delivery times may vary and are not guaranteed
• No Emergency Services: SMS messages are not monitored 24/7. Do not use text messages for emergency communications
• Compatible Devices: You must have a text-messaging-capable mobile device to participate
• Service Changes: We reserve the right to modify or discontinue our SMS program at any time with notice

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• Significant changes will be communicated via email or website notice
• Continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:

14. California "Do Not Track" Disclosure

Our website does not currently respond to "Do Not Track" signals from browsers. However, you can control cookies and tracking through your browser settings and opt out of marketing communications as described in this policy.