Privacy Policy

1. Introduction

Two Trees Cleaning ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.

By using our services or website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not access our website or use our services.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Request a cleaning service quote or book an appointment
• Contact us via phone, email, text message, or contact forms
• Subscribe to our newsletter or marketing communications
• Create an account on our website
• Provide access instructions for your property

Types of Information Collected

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, access codes, special instructions, property size, number of rooms
• Service Information: Service type requested, scheduling preferences, special cleaning requirements
• Payment Information: Billing address, payment method (processed securely through third-party payment processors)
• Communication Records: Records of your communications with us, including emails, text messages, and phone calls

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze website traffic

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, schedule, and perform cleaning services at your property
• Communication: To respond to inquiries, send appointment confirmations, and provide customer support
• Payment Processing: To process payments and send invoices and receipts
• Service Improvement: To understand customer needs and improve our services
• Marketing: To send promotional materials, special offers, and newsletters (you may opt out at any time)
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Safety and Security: To maintain the safety and security of our services, customers, and employees
• Website Analytics: To analyze website usage and improve user experience

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, scheduling software, email services). These providers are bound by confidentiality agreements.
• Cleaning Team: With our employees and cleaning team members who need access to your information to perform services at your property
• Legal Requirements: When required by law, court order, or legal process, or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or transfer of company assets
• With Your Consent: When you have given us explicit permission to share information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and encrypted databases
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection and confidentiality
• Background checks for all cleaning team members

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Privacy Rights

California Residents (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

• Right to Know: Request disclosure of the personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information (subject to certain exceptions)
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights

General Privacy Rights

All users have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to show relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Third-Party Services

Our website and services may integrate with third-party services that have their own privacy policies:

• Google Analytics: For website analytics and traffic analysis
• Payment Processors: For secure payment processing (we do not store credit card information)
• Social Media Platforms: Links to our social media profiles (Instagram, Facebook)
• Email Services: For sending newsletters and communications
• Booking Systems: For online appointment scheduling

We encourage you to review the privacy policies of these third-party services.

9. Children's Privacy (COPPA Compliance)

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately, and we will delete such information.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide services to you
• Comply with legal obligations (e.g., tax records, business records)
• Resolve disputes and enforce our agreements
• Maintain business records and customer history

When information is no longer needed, we securely delete or anonymize it. Inactive customer accounts may be deleted after a reasonable period of inactivity.

11. Email Communications

In compliance with the CAN-SPAM Act, all marketing emails from us will:

• Clearly identify the sender (Two Trees Cleaning)
• Include our physical business address
• Provide a clear and easy way to unsubscribe
• Honor opt-out requests promptly (within 10 business days)
• Not use deceptive subject lines or misleading information

You may opt out of marketing emails at any time by clicking the "unsubscribe" link in our emails or contacting us directly. Note that you will still receive transactional emails related to your service appointments.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• Significant changes will be communicated via email or website notice
• Continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:

14. California "Do Not Track" Disclosure

Our website does not currently respond to "Do Not Track" signals from browsers. However, you can control cookies and tracking through your browser settings and opt out of marketing communications as described in this policy.