Frequently Asked Questions

Our house cleaning services start at $140 for regular cleaning. Pricing varies based on home size, cleaning frequency, and specific services requested. We offer deep cleaning, move-in/move-out cleaning, and post-construction cleaning. Contact us for a personalized quote based on your specific needs.

Our regular house cleaning service includes dusting all surfaces, vacuuming carpets and rugs, mopping hard floors, cleaning bathrooms (toilets, sinks, tubs, showers), kitchen cleaning (counters, appliances, sink), and trash removal. We use eco-friendly cleaning products and bring all necessary supplies. For complete details, check out our comprehensive cleaning checklist that explains exactly what's included and what's not.

Regular cleaning maintains your home's cleanliness with weekly, bi-weekly, or monthly service. Deep cleaning is more thorough and includes baseboards, light fixtures, window sills, and other areas not covered in regular cleaning. Inside appliances are only included in move-out cleaning services. We recommend starting with a deep clean for first-time customers to establish a clean baseline. See our detailed what's included guide for a complete breakdown of each service.

Yes! We offer one-time cleaning services including move-in/move-out cleaning, post-construction cleanup, and special event cleaning. One-time services are priced higher than recurring cleaning services. Book online or call us to schedule your one-time cleaning.

Yes, we provide commercial cleaning services for offices, retail spaces, and other business facilities. We also specialize in vacation rental cleaning for property managers and Airbnb hosts. Visit our commercial cleaning page for more details about business cleaning solutions.

You can schedule cleaning services three ways: book online through our website, call us at (805) 436-5868, or text us. We typically respond within a few hours and can often schedule same-week service. Our online booking system is available 24/7 for your convenience.

We recommend booking at least 3-5 days in advance, especially during busy seasons. However, we often accommodate last-minute requests when possible. Holiday periods and spring cleaning season book up faster. Check our availability and schedule online for the fastest response.

We understand plans change! Please give us at least 24 hours notice for cancellations or rescheduling to avoid any fees. Same-day cancellations may incur a charge. You can reach us by phone or text to make changes. Our flexible scheduling policy is detailed in our terms and conditions.

Yes, we offer Saturday cleaning services by appointment. Sunday service is limited and available for special circumstances. Weekday appointments are most readily available. Weekend slots fill up quickly, so book in advance.

We provide house cleaning services throughout Ventura County and parts of Santa Barbara County. Our service areas include Santa Barbara, Montecito, Summerland, Carpinteria, Ventura, Oxnard, Camarillo, Thousand Oaks, Newbury Park, Westlake Village, and Ojai. Visit our service areas page for complete coverage details.

Our standard pricing covers our main service areas throughout Ventura and Santa Barbara Counties. Some remote locations may have a small travel fee, which we'll discuss upfront during scheduling. Most areas we serve have no additional charges.

Yes, we bring all necessary cleaning supplies and equipment. We use professional-grade, eco-friendly cleaning products that are safe for your family and pets. If you prefer us to use your specific products, just let us know during booking.

Absolutely! We use eco-friendly, non-toxic cleaning products that are safe for children and pets. Our products are effective yet gentle, providing a clean and healthy environment for your family. We prioritize green cleaning methods without compromising on cleanliness.

No, you don't need to be home during cleaning. Many clients provide us with access instructions or a spare key. We're fully licensed, bonded, and insured for your peace of mind. We'll secure your home when we leave and can provide updates on the cleaning progress.

Cleaning time varies by home size and service type. A typical 2-3 bedroom home takes 2-3 hours for regular cleaning and 3-5 hours for deep cleaning. Move-in/move-out cleaning typically takes 4-6 hours. We'll provide an estimated timeframe when scheduling your service.

Yes, Two Trees Cleaning is fully licensed, bonded, and insured. We carry comprehensive liability insurance and workers' compensation insurance to protect both our clients and team members. You can learn more about our credentials and commitment to quality on our about page.

While rare, accidents can happen. We're fully insured and will take responsibility for any damage caused by our team. Please report any concerns immediately so we can address them promptly and professionally. Our insurance policy and damage procedures are outlined in our terms and conditions.

Yes, all our team members undergo thorough background checks and are carefully screened before joining our team. We maintain high standards for professionalism and trustworthiness. Learn more about our team and hiring practices on our about page.