Move-In & Move-Out Service Agreement
Complete checklist, requirements, and terms for your moving cleaning service
This document outlines exactly what's included in your service, what to expect, and how to prepare. Please review before your scheduled cleaning.
What's Included in Your Service
Every move-in and move-out cleaning includes the following items, completed room by room. This is our standard scope for all customers.
Kitchen
- Inside and outside refrigerator (must be emptied beforehand)
- Oven and stovetop deep clean
- Inside microwave
- Dishwasher exterior and interior wipe-down
- Cabinet fronts and insides
- Sink, faucet, countertops, and backsplash sanitizing
- Range hood exterior
- Light switches and outlets
Bathrooms
- Toilet deep cleaning (inside and out)
- Shower/tub scrubbing, tile and grout
- Mirrors and glass fixtures
- Sink, vanity, and cabinet interior/exterior
- Floor sanitization
- Light fixtures and exhaust fan
Throughout the Home
- Baseboards and trim: dust and wipe-down
- Door frames: dust and wipe-down
- Ceiling fans (within reach of standard step ladder)
- Window sills and tracks (interior)
- Light fixtures and switches
- Closet shelves and rods
- Vacuum all carpets and rugs
- Mop all hard floors
- General dusting of all surfaces
What We Mean By "Cleaning"
For wipe-down surfaces (baseboards, door frames, trim): cleaning means dust removal with attention to top edges where dust collects, followed by a wipe-down with a damp cloth and all-purpose cleaner to lift surface grime. Marks that come off with a normal single wipe pass come off. Anything beyond that is excluded from standard scope.
What's NOT Included
The following are explicitly excluded from all move-in and move-out cleanings unless specifically purchased as an add-on. This list prevents scope disputes.
⚠️ IMPORTANT: Blinds, Windows & Shutters
Blinds (of any kind), windows, and shutters are NOT included in our standard moving package. These must be requested and confirmed as add-ons BEFORE your cleaning date. Failure to request these in advance may result in them not being included in your service.
- • Exterior structures (garage, sheds, detached units)
- • Outdoor areas (patios, balconies, walkways)
- • Wall cleaning or stain removal
- • Ceiling cleaning or ceiling stains
- • Scuff/mark scrubbing (Magic Eraser work)
- • Carpet shampooing or steam cleaning
- • Wall hole repair or paint touch-up
- • Personal item removal or decluttering
- • Blinds (any kind) — Add-on only
- • Windows — Add-on only
- • Shutters — Add-on only
- • Pet waste or biohazard cleanup
- • Furniture moving
Property Requirements
To complete your move-in/move-out cleaning to standard, the following conditions must be met at the start of the job. Failure to meet any results in a $79 same-day cancellation fee.
Property Must Be Completely Empty
No remaining belongings, furniture, trash, boxes, or personal items. All cupboards, refrigerator, and storage spaces must be cleared.
No People On-Site
No movers, contractors, workers, or other personnel may be on-site during the cleaning. Our team needs unobstructed access to work efficiently.
Running Water & Electricity
The property must have running water and electricity available throughout the job. Our equipment and supplies require both.
Access & Entry
All access codes, keys, or lockbox information must be provided in advance and be functional upon arrival.
How to Prepare Before We Arrive
Preparing your home ahead of time ensures our team can work efficiently and deliver the best results.
Kitchen
- ✓ Empty refrigerator completely
- ✓ Empty freezer completely
- ✓ Clear all cabinet shelves
- ✓ Clear countertops
- ✓ Remove trash from under sink
Bathrooms
- ✓ Remove personal items from medicine cabinet
- ✓ Clear shelves and storage
- ✓ Remove shower caddy/organizers
- ✓ Clear under-sink storage
Throughout Home
- ✓ Remove all personal items
- ✓ Remove all furniture
- ✓ Clear all closets
- ✓ Remove trash and bags
- ✓ Clear all floor space
General
- ✓ Provide access instructions
- ✓ Ensure water is on
- ✓ Ensure electricity is on
- ✓ Leave doors unlocked
Important: Properties that don't meet these requirements may result in a cancellation fee. Our team cannot remove personal items, furniture, or trash — these must be done before we arrive.
Add-Ons Menu
Customize your service with these available add-ons. Must be requested in advance. Add-ons requested after work begins are subject to availability.
| Add-On Service | Price | Details |
|---|---|---|
| Interior Window Cleaning | $5/pane | Per individual pane. Quote based on pane count. |
| Blind Deep Cleaning | $30–$50/set | Any kind of blinds. Pricing varies by size. Confirmed at quote. |
| Shutter Cleaning | $25/set | Professional shutter cleaning. Must be requested in advance. |
| Garage Sweep | $35 | Floor sweep only. No shelving, no cobwebs. |
| Garage Deep Clean | $75 | Includes cobweb removal, shelf wipe-down, floor sweep. |
| Exterior Laundry Room | $25 | Sweep, wipe-down of washer/dryer, surface clean. |
⚠️ Remember: Blinds (of any kind), windows, and shutters are NOT included in your standard service. These are add-ons and must be confirmed before your appointment.
Terms & Conditions
Condition Policy
Base pricing assumes Standard condition: normal wear, prior occupant cleaned before leaving, no heavy buildup.
Heavy Condition: Tenant did not clean, visible grime in kitchen/bath, soap scum, dust accumulation.
Severe Condition: Neglected for extended period, grease layers, mold spots, heavy staining.
Condition-Based Adjustments: If the actual condition of the property at time of cleaning exceeds Standard, your final quote may be adjusted accordingly. We'll communicate any changes before completing the job.
Callback Policy
Within 5 business days: If a missed or below-standard item from original scope is reported in writing (email acceptable), we'll return to correct it at no charge. Report must specify room and item.
After 5 business days: A touch-up fee applies (minimum $150 plus applicable add-on rates).
Payment Terms
Card on File Required: To reserve your move-out cleaning appointment, we require a credit card on file.
Charging: Your card will be charged immediately upon job completion.
Invoicing: Issued upon job completion. Itemizes base estimate and any add-ons requested.
Accepted Cards: Visa, Mastercard, American Express, Discover
Cancellation & Changes
Same-Day Cancellation Fee: $79 if property doesn't meet requirements at time of arrival (not empty, people on-site, no water/electricity, etc.)
Lead Time: Minimum 7 days from request date. Same-day or under-7-day requests subject to availability and rush fee.
Questions? Contact us at (805) 436-5868 or email hello@twotreescleaning.com. We're happy to clarify anything in this agreement.
Questions About Your Service?
We want to make sure everything is clear. Contact us anytime.