HELP & FAQS

Trust & Safety

If something is not done to your expectations, please let us know. We stand behind our work and will rectify the issue within a 24-hour window.

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a
Two Trees Cleaning certified cleaner

Our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously. We never charge cards until the job is complete!

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

Pricing & Policies

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Please use our Log in page

No! We certainly give discount codes to our first time customers, but if you see a discount code out in the wild, please use it in our Booking Form

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Manage your account

You can submit a password change request on the customer login page at Log in

To log into your account, simply go to our Log in Page.

If you’re a new customer and just booked your first cleaning, you should have received an email with your login credentials. Please check your spam if it’s not in your inbox. If you’re having trouble, please don’t hesitate to give us a call- our contact information can be found here: Contact

Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.

You can submit a password change request on the customer login page at #

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

Getting Started

We price our house cleaning service on two things:

  1. Number of bedrooms and bathrooms
  2. Square Feet

Our pricing is straightforward and transparent. The price you see is the price you pay! For more information on what our cleanings include, check out our blog on what exactly is included in our different types of cleanings. For more information on our pricing, check out our Book Now page.

As of 2025, we provide house cleaning services from Montecito to Thousand Oaks. Here are our exact Service areas from North to South:

  1. Montecito
  2. Carpinteria
  3. Ojai
  4. Ventura
  5. Oxnard
  6. Port Hueneme
  7. Camarillo
  8. Somis
  9. Moorpark
  10. Thousand Oaks
  11. Westlake
  12. Plus unincorporated areas surrounding these cities

Curious about our pricing? Check out our Booking Page

Absolutely! In addition to our cleaning services, you can find our Extras on our Booking Page. If you don’t see what you need there, visit our Contact Page and feel free to give us a call or email us.

Our experience spans everything from high-end house cleaning in Montecito to standard recurring cleanings in Camarillo.

When you book a service, an account is automatically created for you. Once you book, you’ll receive an email to Log in your account. Book a service and get started!

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service or chemical to be used.